Privacy Policy
Last updated: August 2026
Teleopedia ("we", "us", "our") provides an omnichannel messaging platform covering WhatsApp Business API, RCS, Bulk SMS, Email, SMPP and Voice/OBD calling (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, information generated through your use of the Service, and information from third parties involved in message delivery.
- Account information: name, company name, email address, phone number, billing details.
- Usage data: campaigns created, messages sent, API calls, delivery and read receipts, login activity.
- Contact data you upload: recipient phone numbers, email addresses and message content submitted for delivery through the Service.
- Technical data: IP address, browser type, device identifiers and cookies collected via our website and dashboard.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain the Service, including routing messages across WhatsApp, RCS, SMS, Email, SMPP and Voice channels.
- Process DLT (Distributed Ledger Technology) entity and template registrations required under TRAI regulations for SMS and Voice.
- Generate delivery, read and engagement reports for your campaigns.
- Bill for usage and manage your account and support requests.
- Improve platform performance, detect abuse and prevent fraud.
3. Sharing Of Information
We share information only where necessary to deliver the Service:
- With telecom operators, WhatsApp/Meta, RCS carriers and email delivery infrastructure required to transmit your messages.
- With DLT/TRAI registries where mandated for SMS and Voice compliance in India.
- With payment processors to complete billing transactions.
- When required by law, legal process, or to protect the rights, safety and security of Teleopedia and our users.
We do not sell your personal information or your uploaded contact data to third parties for their own marketing purposes.
4. Data Retention
We retain account information for as long as your account is active and as needed to comply with legal, tax and DLT record-keeping obligations. Message logs and delivery reports are retained for the period required by applicable telecom regulations, after which they are securely deleted or anonymized.
5. Data Security
We use industry-standard technical and organizational measures - including encryption in transit, access controls and regular security reviews - to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website and dashboard use cookies and similar technologies to keep you signed in, remember preferences and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features.
7. Your Rights
Depending on your location, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
8. Children's Privacy
The Service is intended for use by businesses and individuals aged 18 or older. We do not knowingly collect personal information from children.
9. Changes To This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out through our Contact page.