WhatsApp Business API in Gurugram
What is the WhatsApp Business API for businesses in Gurugram?
The WhatsApp Business API lets a Gurugram company send approved template messages and run two-way conversations at scale, with chatbots, shared inboxes and CRM integration. Call centres, property developers and corporate teams use it for support, lead follow-up and employee communication.
Why WhatsApp suits Gurugram businesses
Gurugram's service companies handle support for other companies' customers. Moving routine queries to a WhatsApp bot, with a CRM lookup and handoff to an agent, cuts call volume without removing the human option.
Property developers and brokers use WhatsApp for lead follow-up. A reply within minutes, with a brochure and a site-visit booking, is a common first step before a call.
Where Gurugram businesses use the WhatsApp Business API
BPOs and customer-service teams
Ticket-status bot, CRM lookup and agent handoff with conversation history.
Real-estate developers and brokers
Instant lead reply, brochure sharing and site-visit scheduling.
Corporate HR and facilities teams
Joining documents, shift and cab updates, and policy FAQ bot.
What you need before using the WhatsApp Business API in Gurugram
These requirements come from Meta and are the same in Gurugram as anywhere else.
A verified business account: a WhatsApp Business account tied to your business. See account verification.
Customer opt-in: message only people who agreed to hear from you on WhatsApp.
Approved templates: business-initiated messages use templates approved by Meta. See message templates.
The customer-service window: after a customer messages you, you can reply with free-form messages for 24 hours; after that a template is needed.
Connect your systems through the API integration and webhooks, or send campaigns with the broadcast API. Primary source: WhatsApp Business policy.
WhatsApp message templates in English, Hindi
Examples only. Words in braces are variables. Business-initiated WhatsApp messages must use templates approved by Meta before they are sent.
English: Ticket update
Hi {name}, your request {ticket_id} is now {status}. Reply AGENT to talk to a person.
In English: A ticket update with an agent-handoff option.
Hindi: Site visit
नमस्ते {name}, {project} की साइट विज़िट {date} को {time} बजे है। पुष्टि के लिए 1 भेजें।
In English: Hello {name}, your {project} site visit is on {date} at {time}. Send 1 to confirm.
WhatsApp campaign calendar for Gurugram
Festival dates change each year, so confirm them before scheduling. Promotional messages need consent and must respect DND preferences and permitted sending hours.
Financial year-end
February to March
Renewal and compliance reminders from service companies.
Diwali
October to November
Property-offer broadcasts to opted-in leads.
Joining season
April and September
Onboarding document flows for new joiners.
WhatsApp Business API questions from Gurugram businesses
Can a Gurugram call centre connect WhatsApp to its CRM?
Yes, through the API and webhooks. The bot can fetch ticket status and agents see the history.
Can leads be messaged on WhatsApp straight after a form fill?
Yes, if the form states they will hear from you on WhatsApp. Use an approved template for the first message.
Do I need a WhatsApp Business API account to message customers in Gurugram?
To send business-initiated messages at scale, yes. The API is for businesses messaging many customers with approved templates, which the WhatsApp Business app is not built for.
How much does the WhatsApp Business API cost in Gurugram?
Price depends on the message category and volume, and Meta sets per-message rates, not the city. See WhatsApp API pricing for India or request a quote.
Start on the WhatsApp Business API in Gurugram
Tell us your use case and monthly volume, and the Teleopedia team will help with account verification, templates and your first campaign.