WhatsApp Business API in Kochi
What is the WhatsApp Business API for businesses in Kochi?
The WhatsApp Business API lets a Kochi business send approved template messages and hold two-way conversations at scale, with chatbots and agent handoff. Hotels, shipping and logistics firms and hospitals use it for bookings, shipment queries and appointments in Malayalam and English.
Why WhatsApp suits Kochi businesses
WhatsApp is widely used in Kerala, including by families with members working abroad. Hotels, clinics and shipping agents in Kochi often find customers messaging them there first, which the API turns into an organised inbox.
Malayalam and English both appear in enquiries. A bot menu in both, with agent handoff for anything specific, handles the first reply while staff are busy.
Where Kochi businesses use the WhatsApp Business API
Hotels, homestays and tour operators
Booking confirmation, pre-arrival bot and in-stay requests.
Shipping and logistics firms
Shipment-status queries, document requests and delivery notices.
Hospitals and clinics
Appointment booking, reminders and follow-up messages.
What you need before using the WhatsApp Business API in Kochi
These requirements come from Meta and are the same in Kochi as anywhere else.
A verified business account: a WhatsApp Business account tied to your business. See account verification.
Customer opt-in: message only people who agreed to hear from you on WhatsApp.
Approved templates: business-initiated messages use templates approved by Meta. See message templates.
The customer-service window: after a customer messages you, you can reply with free-form messages for 24 hours; after that a template is needed.
Connect your systems through the API integration and webhooks, or send campaigns with the broadcast API. Primary source: WhatsApp Business policy.
WhatsApp message templates in English, Malayalam
Examples only. Words in braces are variables. Business-initiated WhatsApp messages must use templates approved by Meta before they are sent.
English: Booking
Hi {name}, your stay at {property} on {date} is confirmed. Reply HELP for directions and check-in details.
In English: A booking confirmation with a help prompt.
Malayalam: Appointment
നമസ്കാരം {name}, നിങ്ങളുടെ അപ്പോയിന്റ്മെന്റ് {date} ന് {time} ന് ആണ്. സ്ഥിരീകരിക്കാൻ 1 അയയ്ക്കുക.
In English: Hello {name}, your appointment is on {date} at {time}. Send 1 to confirm.
WhatsApp campaign calendar for Kochi
Festival dates change each year, so confirm them before scheduling. Promotional messages need consent and must respect DND preferences and permitted sending hours.
Onam
August to September
Offer broadcasts and order updates for retailers.
Vishu
April
Greetings and offers from jewellers and retailers.
Tourist season
October to March
Booking and pre-arrival flows.
WhatsApp Business API questions from Kochi businesses
Can a Kochi hotel answer guest questions on WhatsApp automatically?
Yes. A bot handles routine questions and staff take over for requests that need a person.
Can a shipping agent send documents over WhatsApp?
Yes, as files in a conversation, but send sensitive documents only through secure links and follow your data-protection obligations.
Do I need a WhatsApp Business API account to message customers in Kochi?
To send business-initiated messages at scale, yes. The API is for businesses messaging many customers with approved templates, which the WhatsApp Business app is not built for.
How much does the WhatsApp Business API cost in Kochi?
Price depends on the message category and volume, and Meta sets per-message rates, not the city. See WhatsApp API pricing for India or request a quote.
Start on the WhatsApp Business API in Kochi
Tell us your use case and monthly volume, and the Teleopedia team will help with account verification, templates and your first campaign.