RCS Messaging Service in Kochi
What is RCS business messaging for businesses in Kochi?
RCS business messaging lets a Kochi business send verified, branded messages with images, buttons and carousels in the phone's default messaging app. Hotels, shipping and logistics firms and hospitals use it for booking cards, shipment status and appointments in Malayalam and English, with SMS as the fallback.
Why RCS suits Kochi businesses
Kochi's tourism and hospitality businesses message guests who are often travelling. A booking card with an image of the property, a Directions button and a Call button is more useful on arrival than a text with an address.
Malayalam and English both appear in customer lists. Cards in each language, with SMS fallback for phones where RCS does not show, keep one campaign enough for every group.
Where Kochi businesses use RCS
Hotels, homestays and tour operators
Booking cards with property images, Directions and Call buttons.
Shipping and logistics firms
Shipment-status cards with a Track button for importers and exporters.
Hospitals and clinics
Appointment cards with Confirm and Reschedule buttons.
What you need before launching RCS in Kochi
RCS availability depends on the customer's phone, carrier and messaging app, not on the city, so Kochi businesses should plan for an SMS fallback.
A verified brand: your brand and sender agent are verified before launch. See RCS verification.
Rich message design: text with suggested replies and buttons, rich cards and carousels, shown in the phone's default messaging app. See RCS business messaging.
An SMS fallback: customers whose phone or network does not support RCS should still get the message by SMS. See fallback routing.
DLT-registered fallback SMS: the SMS sent as fallback needs its own registered template. See DLT registration.
Check RCS coverage in India for what to expect, and compare it with SMS in RCS vs SMS.
RCS message examples in English, Malayalam
Examples only. Words in braces are variables. In RCS this copy is shown as text with reply buttons or inside a rich card; recipients without RCS receive an SMS instead, which must be registered on DLT.
English: Booking card
Booking {booking_id} at {property} is confirmed for {date}. [Directions] [Call us]
In English: A booking card with directions and call buttons.
Malayalam: Onam offer
ഓണം ഓഫർ: {offer}. [കാണുക] [പിന്നീട്]
In English: Onam offer: {offer}. [View] [Later]
RCS campaign calendar for Kochi
Festival dates change each year, so confirm them before scheduling. Promotional messages need consent and must respect DND preferences and permitted sending hours.
Onam
August to September
The biggest retail season; offer carousels with SMS fallback.
Vishu
April
Greeting cards and offers from jewellers and retailers.
Tourist season
October to March
Booking and pickup cards for guests.
RCS questions from Kochi businesses
Can a Kochi hotel send booking cards with photos on RCS?
Yes, on RCS-capable phones. Guests on other phones get an SMS with the booking details.
Is Malayalam supported in RCS?
Yes, as Unicode text. Test on a few phones before a large send.
Will every customer in Kochi receive RCS messages?
No. RCS needs a supported phone, carrier and messaging app. Messages that cannot be delivered as RCS can fall back to SMS, so the customer still gets them.
How much does RCS cost for a business in Kochi?
Price depends on the message type and volume, not on the city. See RCS pricing for India or request a quote for your volume.
Start RCS messaging in Kochi
Tell us your use case and monthly volume, and the Teleopedia team will help with brand verification, message design and SMS fallback.